Delivery and Return
📦 SHIPPING & RETURNS
Every original artwork deserves special care. From secure packaging to final delivery, each shipment is personally prepared with attention to detail to ensure your artwork arrives in the best possible condition.
🇫🇷 FREE SHIPPING WITHIN MAINLAND FRANCE
Free shipping on all orders within mainland France, with no minimum purchase required.
Your artwork is carefully packaged and dispatched once payment has been confirmed.
Estimated delivery: 2–3 business days after dispatch.
Shipping cost: FREE.
Tracking: A tracking number is provided by email.
🌍 INTERNATIONAL SHIPPING
Worldwide shipping is available.
Original artworks are shipped internationally using reliable professional carriers, selected according to the destination, dimensions, and specific requirements of each piece.
Estimated delivery: Generally 3–5 business days after dispatch, depending on the destination and carrier.
Shipping rates: Calculated according to the destination and package weight.
Tracking: Provided by email once your artwork has been shipped.
Shipping costs are displayed at checkout before payment.
For destinations where no shipping option is available, please contact the artist to request a personalized shipping quote.
💳 SHIPPING RATES
🇫🇷 Mainland France: Free shipping, with no minimum purchase.
🇪🇺 European Union: Shipping fees calculated at checkout.
🇨🇭 Switzerland & 🇬🇧 United Kingdom: Shipping fees calculated at checkout. Import duties and taxes may apply.
🌴 French Overseas Territories: Shipping fees vary depending on the destination and package weight.
🌎 Rest of the World: International shipping rates are calculated at checkout, subject to carrier availability and package dimensions.
⚠️ Customs Duties & Import Taxes
For shipments outside the European Union, additional customs duties, import taxes, VAT, or customs clearance fees may apply.
These charges are not included in the artwork price or shipping fees and remain the responsibility of the recipient.
We recommend checking with your local customs authorities before placing an order.
🚚 SHIPPING METHODS
📦 Standard-Size Artworks — Up to 100 × 81 cm (39.4 × 31.9 in)
Artworks within standard shipping dimensions are entrusted to professional carriers selected for their reliability and handling conditions.
Every piece is individually packaged using protective materials suitable for transporting original artwork.
A tracking number and invoice are sent by email once the shipment has been dispatched.
Signature confirmation is provided when available with the selected shipping service.
🚛 Large-Format Artworks — From 100 × 100 cm (39.4 × 39.4 in)
Large-format and oversized artworks require special transportation arrangements.
Shipping is organized individually through a professional private carrier, selected according to the dimensions, value, and destination of the artwork.
A personalized shipping quote is provided before shipping arrangements are confirmed.
Each painting receives reinforced protective packaging, carefully prepared by the artist.
Appropriate insurance coverage may be arranged according to the artwork's value and the carrier's terms and conditions.
⏱ Express & Scheduled Delivery
Express shipping or scheduled delivery may be available for certain destinations and large-format artworks.
When required, the artist will contact you personally to coordinate shipping arrangements and discuss available delivery options.
Delivery times depend on the selected carrier, destination, and customs procedures.
🛡 ARTWORK PROTECTION & SHIPPING INSURANCE
Every artwork is carefully prepared to minimize the risk of damage during transportation.
Shipping protection and insurance arrangements depend on the carrier, destination, and value of the artwork.
Additional insurance coverage may be arranged when appropriate, subject to the applicable terms and conditions.
In the unlikely event of damage during transit, please contact the artist promptly, keeping the original packaging and providing photographs of the artwork and parcel.
Each situation will be carefully reviewed to determine the appropriate solution in accordance with applicable consumer protection laws.
🎁 PROFESSIONAL & SECURE PACKAGING
Every artwork is personally packaged by the artist with meticulous attention to detail.
Depending on the size and nature of the artwork, packaging may include:
Multiple layers of protective bubble wrap.
Reinforced cardboard packaging.
Kraft paper cushioning and protective padding.
Specialized fine art shipping materials for selected artworks.
Additional outer protection for oversized pieces.
Particular care is taken to protect the painted surface, corners, edges, and structure of each artwork.
With several years of experience shipping original paintings internationally, the artist carefully oversees every stage of preparation.
↩️ RETURNS & EXCHANGES
💛 14-Day Right of Withdrawal
If your purchased artwork does not meet your expectations, you may exercise your right of withdrawal within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To initiate a return, please contact the artist within this period.
The artwork must be carefully repackaged, preferably using its original protective materials, to ensure safe transportation.
Return shipping costs and any additional return insurance costs are the responsibility of the buyer, unless otherwise required by applicable law.
💳 Refunds
Refunds are issued using the original payment method, in accordance with applicable consumer protection laws.
Where permitted, reimbursement may be withheld until the returned artwork has been received or proof of return shipment has been provided.
Any original standard shipping charges refundable under applicable law will also be included.
🔄 Artwork Exchanges
Would you prefer another artwork?
You may request an exchange for another available piece from the online gallery.
Please contact the artist to discuss available artworks and exchange arrangements.
📍 Return Address
Please contact the artist before returning your artwork to confirm the shipping arrangements.
Priscilla Vettese — PVettese
Visual Artist
58 Boulevard Kellermann
75013 Paris
FRANCE
📧 Email: pvettese@proton.me
We recommend using a tracked shipping service with appropriate insurance coverage for returns.
🎨 CUSTOM-MADE & PERSONALIZED ARTWORKS
The statutory right of withdrawal does not apply to artworks created to the customer's individual specifications or clearly personalized commissions, as provided by applicable law.
Each custom artwork is created specifically for its collector, making it a unique and personalized piece.
This exception does not affect any other mandatory consumer rights.
PVettese — Original Contemporary Art
Every artwork is unique. Every shipment is prepared with care.